Terms of Service

Agreement

Provider: Cofleet AB, company registration number 559594-0965, Finn Malmgrens väg 52, 121 38 Johanneshov, Sweden.

Customer and acceptance: These terms apply to the business organisation identified in the workspace signup or onboarding record. An authorised person must explicitly accept on its behalf. Viewing this page is not acceptance. A separately accepted agreement for the same workspace takes priority for its duration.

Framework Terms: This Cover Page incorporates the Common Paper Cloud Service Agreement Standard Terms, version 2.1, at https://commonpaper.com/standards/cloud-service-agreement/2.1/. Capitalised terms not defined here have the meanings given there. The Cofleet terms below control over inconsistent Standard Terms.

Cover Page — Order Form

Cloud Service: Shared company knowledge and memory for AI tools, organising selected sources and making relevant context available to authorised users and connected tools. These terms cover Cofleet’s hosted and managed service; self-hosted enterprise deployments need separately agreed terms reflecting their processing arrangements.

Order Date and Effective Date: The date of explicit acceptance of the Agreement.

Free pilot: 30 consecutive calendar days, starting when Cofleet confirms the workspace is ready for the agreed use, unless accepted Pilot Details expressly set another start rule. Setup delays do not consume the pilot. The selected use case, users and sources are recorded during onboarding; any usage limits must be disclosed before acceptance. The pilot costs EUR 0. Service fees, usage charges or additional work require prior express agreement.

Subscription Period (section 5.1): The pilot does not renew or convert to paid service automatically. Paid continuation requires explicit agreement to EUR 100/month excluding applicable VAT and an agreed paid-service start date. It then renews for successive one-month periods until cancelled.

Payment Process (section 4.2): Cofleet invoices EUR 100 plus applicable VAT after each paid monthly period ends, payable within 30 days. Renewal does not authorise automatic collection from a payment method. No undisclosed usage fees or additional implementation charges apply; additional charges require prior express agreement.

Cancellation (section 5.1): Either party may cancel by email before the next monthly period begins. Send customer cancellation notices to markus@cofleet.app; Cofleet uses the Customer Notice Address below. The Non-Renewal Notice Date is the end of the current paid period, with no additional advance-notice period. Service and fees continue until that period ends. Either party may end the free pilot earlier by email without fees.

Technical Support: Reasonable setup help for the first selected knowledge source and support by email or an agreed shared Slack channel during the service period. No response-time guarantee, service level or bespoke agent implementation is promised. Slack is for coordination and feedback; use an agreed secure method for customer source content, credentials and other confidential personal data.

Key Terms

Notice Addresses: Provider — markus@cofleet.app. Customer — the designated administrator’s email in the workspace record. The customer must keep its legal identity, address and contact details current.

Governing Law and Chosen Courts: Swedish law and Swedish ordinary courts, with Stockholm District Court as the first instance.

General Cap Amount: The higher of EUR 1,000 or the fees paid or payable by the customer to Cofleet under this Agreement in the 12 months immediately before the claim, excluding VAT.

Increased Claims: None.

Unlimited Claims: Fraud, wilful misconduct, gross negligence and liability that cannot lawfully be excluded or limited. Nothing limits individuals’ data-protection rights, authorities’ powers or liability protected by applicable transfer clauses.

Provider Covered Claims: Third-party claims that the Cloud Service, used in accordance with the Agreement, infringes intellectual-property rights.

Customer Covered Claims: Third-party claims arising from infringing Customer Content or breach of the customer restrictions in section 2.1 of the Standard Terms.

Data Processing Agreement: Cofleet’s DPA version 1.1, including its annexes, at https://cofleet.dev/legal/1.1/dpa is incorporated when Cofleet processes personal data on the customer’s behalf. Explicit acceptance of these terms includes the DPA; both must be available before acceptance. A separately agreed DPA governing the same processing takes priority. The DPA controls personal-data matters.

Prohibited Data: GDPR Article 9 special-category data, criminal-offence data, national identification numbers, payment-card credentials and other highly sensitive regulated data. The pilot does not authorise them. Adding them requires a separately accepted written agreement and appropriate safeguards.

Modifications to the Standard Terms

End of service: Section 5.2 is modified so the Framework Terms end with the last service period, subject to surviving obligations. The Standard Terms’ other termination rights and associated refund remedies remain. Ordinary access stops at the end; return and deletion follow the DPA.

Machine learning (replaces section 1.6): Cofleet will not use Customer Content or personal-data-bearing Usage Data to train general-purpose or shared AI models, or authorise providers to do so. AI processing to deliver the service, including generation and embeddings, remains permitted under the DPA and customer instructions. AI-assisted results can be inaccurate and require human review.

Content and usage: Section 1.5 is limited to use necessary to provide and maintain the agreed service. Personal data in Usage Data remains governed by the DPA and requires a lawful purpose for use and retention. Feedback excludes customer source content and personal data. No licence to publish confidential information is granted.

Return and deletion: For personal data, the DPA’s return, deletion and restricted-backup rules override conflicting provisions in sections 5.5 and 5.6. Mandatory data-protection assistance cannot be withheld over a fee dispute.

Logos (replaces section 12.8): Public use of the customer’s name or logo requires prior written permission.

Changes and priority: New public versions apply only when expressly accepted by the customer; posting an updated page does not change an accepted pilot. Agreed Pilot Details control commercial scope; the DPA controls personal-data matters; this Cover Page then controls over the Standard Terms.

Standard Terms attribution

Common Paper Cloud Service Agreement Standard Terms, version 2.1, are used under the CC BY 4.0 licence. Cofleet’s changes are identified above. https://creativecommons.org/licenses/by/4.0/