Terms of Service

Agreement

Cofleet AB, company registration number 559594-0965, Finn Malmgrens väg 52, 121 38 Johanneshov, Sweden, is the Provider. The Customer is the organisation identified in the workspace signup or onboarding record. The person accepting must have authority to bind that organisation.

These terms apply to business customers. An existing separately accepted agreement for the same workspace takes priority for its duration. Otherwise, explicit electronic acceptance of these terms forms the Agreement. Merely viewing this page does not constitute acceptance.

Cover Page — Order Form

Cloud Service: Cofleet provides shared company knowledge and memory for AI tools. The service organises selected sources and makes relevant context available to authorised users and connected tools. These terms cover Cofleet’s hosted and managed service. A self-hosted enterprise deployment requires separately agreed terms reflecting its actual processing arrangements.

Framework Terms: This Cover Page incorporates the Common Paper Cloud Service Agreement Standard Terms, version 2.1, at https://commonpaper.com/standards/cloud-service-agreement/2.1/. The modifications below control over inconsistent Standard Terms. Undefined capitalised terms have the meanings in those Standard Terms.

Pilot Details: The initial pilot lasts 30 consecutive calendar days and is free. It includes the customer’s selected use case, users and sources as recorded during onboarding. Any usage limits must be disclosed before acceptance. No service fee, usage charge or additional work may be billed during the pilot without the customer’s prior express agreement.

Order Date and Effective Date: The date the customer explicitly accepts the Agreement. The evaluation period starts when Cofleet confirms that the workspace is ready for the agreed pilot use, unless the accepted Pilot Details expressly provide another start rule. Setup delays do not consume the evaluation period.

Subscription Period: The initial free pilot lasts 30 days and does not automatically convert to paid service. The customer may explicitly agree to continue for EUR 100 per month, excluding applicable VAT. Once accepted, the paid subscription renews automatically for successive one-month periods until cancelled. The first paid period starts on the agreed paid-service start date.

Payment Process: The initial pilot costs EUR 0. Once the customer explicitly accepts the paid subscription, Cofleet invoices EUR 100 for each monthly period after it ends, plus applicable VAT, payable within 30 days. Renewal does not authorise automatic collection from a payment method. There are no undisclosed usage fees or additional implementation charges. Additional charges require prior express agreement.

Technical Support: Reasonable setup help for the first selected knowledge source, and support by email or an agreed shared Slack channel during the service period. There is no guaranteed response time, service level or bespoke agent implementation. Shared Slack channels are for coordination and feedback; customer source content, credentials and other confidential personal data must be handled through an agreed secure method.

Key Terms

Provider Notice Address: markus@cofleet.app.

Customer Notice Address: The designated administrator’s email recorded for the workspace. The customer must keep its legal identity, address and contact details current.

Governing Law: Swedish law.

Chosen Courts: Swedish ordinary courts, with Stockholm District Court as the first instance.

General Cap Amount: The higher of EUR 1,000 or the fees paid or payable by the customer to Cofleet under this Agreement in the 12 months immediately before the claim, excluding VAT.

Increased Claims: None.

Unlimited Claims: Fraud, wilful misconduct, gross negligence, and liability that cannot lawfully be excluded or limited. Nothing limits individuals’ data-protection rights, authorities’ powers or liability protected by applicable transfer clauses.

Provider Covered Claims: Third-party claims that the Cloud Service, used in accordance with the Agreement, infringes intellectual-property rights.

Customer Covered Claims: Third-party claims arising from infringing Customer Content or a breach of the customer restrictions in section 2.1 of the Standard Terms.

Data Processing Agreement: Cofleet’s DPA, including its annexes, is incorporated into this Agreement when Cofleet processes personal data on the customer’s behalf. Explicit acceptance of these terms includes acceptance of that DPA. Both documents must be available before acceptance. A separately agreed DPA governing the same processing takes priority. The DPA takes priority for personal-data matters.

Prohibited Data: Special-category personal data under GDPR Article 9, criminal-offence data, national identification numbers, payment-card credentials and other highly sensitive regulated data. The pilot does not authorise these data types. Adding them requires a separately accepted written agreement and appropriate safeguards.

Modifications to the Standard Terms

Renewal and termination: Section 5.1 is modified so that the free pilot does not renew or convert automatically to paid service. After explicit acceptance of a paid subscription, it renews monthly until either party cancels by email before the next period begins. The Non-Renewal Notice Date is the end of the current paid period; there is no additional advance-notice period. Cancellation takes effect at the end of that period, with service and fees continuing until then. Section 5.2 is modified so that the Framework Terms end with the last service period, subject to surviving obligations. Either party may end the free pilot earlier by email without fees. Other termination rights and associated refund remedies in the Standard Terms remain applicable. Ordinary access stops at the end; return and deletion follow the DPA.

Machine learning: Section 1.6 is replaced. Cofleet will not use Customer Content or personal-data-bearing Usage Data to train general-purpose or shared AI models, or authorise its providers to do so. Processing through AI models to deliver the service, including generation and embeddings, remains permitted under the DPA and customer instructions. AI-assisted results can be inaccurate and require human review.

Customer content and usage: Section 1.5 is restricted to use necessary to provide and maintain the agreed service. Personal data in Usage Data remains governed by the DPA and may not be used or retained without a lawful purpose. Feedback does not include customer source content or personal data. There is no licence to publish confidential information.

Data return and deletion: For personal data, the DPA’s return, deletion and restricted-backup rules replace conflicting retention provisions in sections 5.5 and 5.6. Cofleet may not withhold mandatory data-protection assistance because of a fee dispute.

Logos: Section 12.8 is replaced. Cofleet may use the customer’s name or logo publicly only with prior written permission.

Changes: New public versions apply only when expressly accepted by the customer. Posting an updated page does not change an existing accepted pilot. Agreed Pilot Details control commercial scope; the DPA controls personal-data matters; this Cover Page then controls over the incorporated Standard Terms.

Standard Terms attribution

Common Paper Cloud Service Agreement Standard Terms, version 2.1, are used under the CC BY 4.0 licence. Cofleet’s changes are identified above. https://creativecommons.org/licenses/by/4.0/